🚚 Free Shipping in India on orders above ₹1,999 · 📦 Dispatched within 5–7 business days · International within 21 days · 🌍 International Shipping from ₹10,000 · Custom duties borne by buyer · 🎥 Record unboxing video to claim damage or missing items · 🔄 Exchange within 24 hours of delivery · No COD available · 💳 Refunds processed within 7 working days after quality check · 🔒 Your data is safe · We never sell your personal information · 📞 Support: Mon–Fri, 10:00 am – 6:00 pm    ·   🚚 Free Shipping in India on orders above ₹1,999 · 📦 Dispatched within 5–7 business days · International within 21 days · 🌍 International Shipping from ₹10,000 · Custom duties borne by buyer · 🎥 Record unboxing video to claim damage or missing items · 🔄 Exchange within 24 hours of delivery · No COD available · 💳 Refunds processed within 7 working days after quality check · 🔒 Your data is safe · We never sell your personal information · 📞 Support: Mon–Fri, 10:00 am – 6:00 pm    ·   
Legal

Privacy Policy

Last updated · 2025  ·  AstroAura24

The terms "We" / "Us" / "Our" / "Company" individually and collectively refer to AstroAura24, and the terms "You" / "Your" / "Yourself" refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This Privacy Policy does not require any physical, electronic or digital signature.

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing and transfer of any or all of your Personal Information and Non-Personal Information by us as specified under this Privacy Policy.

1

Information Collection and Use

For an enhanced experience while using our service, we require you to provide us with certain personal information, included but not limited to your name, phone number, and address. The information that we collect is used to personalise the website for your easier use and to contact you.

The information shared will not be distributed or sold to any third parties. Any data saved by your server and/or internet provider is not accountable to AstroAura24.

2

Log Data

Log information collected by your server — in terms of number of times the site has been visited, your IP address and browser version — may be sent to us by your browser. This is not accountable to AstroAura24. To change such details please access the settings in your browser or contact your internet service provider.

3

Cookies

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. A cookie cannot read data off your hard drive.

You can refuse these cookies by going to your browser settings. Refusing such cookies may mean certain portions of the website are not accessible to you.

4

Information Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Please remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.

5

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

7

User Information

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: your name, email address, sex, age, PIN code, credit card or debit card details, medical records and history, sexual orientation, biometric information, password etc., and/or your occupation, interests, and the like.

All required information is service dependent and we may use the above said user information to maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

8

Payment Gateway

AstroAura24 uses Razorpay for product/service payment collection. AstroAura24 is not responsible for any data (name, contact details, payment card details) of the buyer stored by these payment gateways. Users enter their details carefully on their own risk.

AstroAura24 uses these third-party payment gateways only for payment collection. Razorpay does not comply with our Privacy Policy and data protection.

In case of any payment grievance or fraud, kindly connect with their respective grievance redressal departments.

9

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. These changes are effective immediately after they are posted on this page.

The internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Grievance Redressal

Contact Us

Any complaints, abuse or concerns with regards to content, comments or breach of these terms shall be immediately informed to the Founder in writing.

Dr. Anita

Founder · AstroAura24